Order Status & Shipping
Do you offer free shipping on all your products?
We currently offer free shipping on most of our products shipped within
Australia ( some parts orders, and shipments
going to some remote locations, will incur an additional
shipping charge). Most orders ship via freight.
How does freight delivery work?
If your purchase is being delivered via a freight
service, you will be contacted by the freight
company via telephone prior to delivery
to schedule a delivery appointment.
If the freight company leaves you a message,
please call them back to schedule your appointment in a timely manner. JumpSport
cannot be held responsible for any storage charges incurred as a result of a customer
failing to schedule a delivery appointment with the carrier in a timely manner.
Someone over the age of 18 will need
to be present during delivery to sign for the items. All shipments
coming via freight are brought to the curbside
only. The driver will usually help you lift the
item off the truck to the curbside. Please note
the following important details about freight
1) You will be responsible for moving the
items into your home or backyard once it
has been removed from the truck at curbside.
Freight delivery personnel are not required
to move the item beyond curbside into your
home or backyard (some will do so if you
ask politely and offer a nice tip).
2) Additional costs may be incurred
if you live on a small street that is not
accessible via a freight truck. In such
cases, the freight company will need to
transfer your purchase onto a smaller truck
for delivery. If you know that large moving
trucks cannot access your street (a problem
in some cities and rural areas), you must
let us know before placing your order
so that we can notify the freight service
and obtain a cost estimate for you. For any questions
regarding freight delivery, please contact
our Customer Service department.
Can you ship to APO/FPO, P.O. Boxes, or international addresses?
We currently do not ship to APO/FPO addresses, P.O. Boxes, or international addresses.
Product Availability and Substitutions
JumpSport reserves the right to discontinue or make changes to its products. In the event that a product ordered is not available, JumpSport shall have the right to place the order on backorder or substitute products that, at JumpSport's discretion, are of a comparable or higher grade, quality, or price. The terms and length of warranty coverage are honored based solely upon the model purchased, not the model supplied by JumpSport.
How do I know if my order has shipped?
Once you have completed your purchase, you will
receive an order confirmation email from JumpSport
with a summary of your items and an order confirmation number. Your products
will be shipped 2 to 3 business days after you receive the order confirmation email.
Your order will usually arrive at your doorstep
in approximately 7 - 10 business days, but could take up
to 14 business days. Most orders are shipped
in multiple boxes and may not all be delivered on
the same day. We ship from our warehouse in Bayswater, VIC
so the closer you are to that location, the sooner you can expect to receive your order.
Once your items ship, you will receive an
email directly from our warehouse with tracking information. If you do
not receive an email with tracking information, the
email may have been blocked or sent to a spam folder.
Please check your spam folders to be sure that the email
did not get filtered there.
How do I track my order?
After you receive your tracking number by email, please contact the freight company and they will be able to help you track your order.
How do I cancel my order?
If you wish to cancel your order, please contact Customer Service
1800-822-117 and have your order confirmation number ready.
If you are unable to contact Customer Service by phone, send an email
immediately to email@example.com.
On the subject line of the email, please include your order confirmation number
and the word "CANCELLATION". For example, the subject line should say
"SA0xxxxx CANCELLATION". Then in the body of your email, please state your full name,
order confirmation number, and tell us that you would like to cancel your order.
Any additional information that you can provide about the reason for your cancellation
will help us to take care of your specific needs quickly and accurately.
Please call Customer Service back after sending the email
(either the same day, or the following business day if it is after-hours)
to followup and make sure your cancellation is being processed. The speed with
which you bring the cancellation request to our attention will help ensure that your
order does not ship, and that you do not have to pay any additional costs.
We offer FREE shipping on most of the products listed on our website, and fully absorb
those costs if you keep your purchase. However, if you do not contact us to cancel an order
before it leaves our warehouse, all shipping costs as well as a 20% warehouse restocking fee
will be deducted from the purchase price before any refund is issued. For more information,
see our detailed Return Policy page.