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Order Status & Shipping

Do you offer free shipping on all your products?
We currently offer free shipping on most of our products shipped within Australia ( some parts orders, and shipments going to some remote locations, will incur an additional shipping charge). Most orders ship via freight.

How does freight delivery work?
If your purchase is being delivered via a freight service, you will be contacted by the freight company via telephone prior to delivery to schedule a delivery appointment.

If the freight company leaves you a message, please call them back to schedule your appointment in a timely manner. JumpSport cannot be held responsible for any storage charges incurred as a result of a customer failing to schedule a delivery appointment with the carrier in a timely manner.

Someone over the age of 18 will need to be present during delivery to sign for the items. All shipments coming via freight are brought to the curbside only. The driver will usually help you lift the item off the truck to the curbside. Please note the following important details about freight delivery:

1) You will be responsible for moving the items into your home or backyard once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside into your home or backyard (some will do so if you ask politely and offer a nice tip).

2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must let us know before placing your order so that we can notify the freight service and obtain a cost estimate for you. For any questions regarding freight delivery, please contact our Customer Service department.

Can you ship to APO/FPO, P.O. Boxes, or international addresses?
We currently do not ship to APO/FPO addresses, P.O. Boxes, or international addresses.

Product Availability and Substitutions
JumpSport reserves the right to discontinue or make changes to its products. In the event that a product ordered is not available, JumpSport shall have the right to place the order on backorder or substitute products that, at JumpSport's discretion, are of a comparable or higher grade, quality, or price. The terms and length of warranty coverage are honored based solely upon the model purchased, not the model supplied by JumpSport.

How do I know if my order has shipped?
Once you have completed your purchase, you will receive an order confirmation email from JumpSport with a summary of your items and an order confirmation number. Your products will be shipped 2 to 3 business days after you receive the order confirmation email. Your order will usually arrive at your doorstep in approximately 7 - 10 business days, but could take up to 14 business days. Most orders are shipped in multiple boxes and may not all be delivered on the same day. We ship from our warehouse in Bayswater, VIC so the closer you are to that location, the sooner you can expect to receive your order. Once your items ship, you will receive an email directly from our warehouse with tracking information. If you do not receive an email with tracking information, the email may have been blocked or sent to a spam folder. Please check your spam folders to be sure that the email did not get filtered there.

How do I track my order?
After you receive your tracking number by email, please contact the freight company and they will be able to help you track your order.

How do I cancel my order?
If you wish to cancel your order, please contact Customer Service immediately at
1800-822-117 and have your order confirmation number ready.

If you are unable to contact Customer Service by phone, send an email immediately to sales@jumpsport.com.au. On the subject line of the email, please include your order confirmation number and the word "CANCELLATION". For example, the subject line should say "SA0xxxxx CANCELLATION". Then in the body of your email, please state your full name, order confirmation number, and tell us that you would like to cancel your order. Any additional information that you can provide about the reason for your cancellation will help us to take care of your specific needs quickly and accurately.

Please call Customer Service back after sending the email (either the same day, or the following business day if it is after-hours) to followup and make sure your cancellation is being processed. The speed with which you bring the cancellation request to our attention will help ensure that your order does not ship, and that you do not have to pay any additional costs.

We offer FREE shipping on most of the products listed on our website, and fully absorb those costs if you keep your purchase. However, if you do not contact us to cancel an order before it leaves our warehouse, all shipping costs as well as a 20% warehouse restocking fee will be deducted from the purchase price before any refund is issued. For more information, see our detailed Return Policy page.